Who we are.
DOVRA SOFTWARE LTD (“DOVRA”, “we”) is the controller for personal data submitted through this website. Registered address: 128 City Road, London, United Kingdom, EC1V 2NX. Contact: dovra@dovrasoftware.link.
What the contact form does
When you submit the form, your browser sends the details you entered (name, email, message and any optional fields you fill in) to a script on this website's server. That script checks the details and passes them to our hosting provider's mail system addressed to our company mailbox. If the mail system accepts the message, you see a reference number. Acceptance means the message was handed to the mail system; it is not a guarantee of delivery, so if you hear nothing please email us.
To limit abuse, the server keeps a short-lived counter linked to a one-way hashed version of your IP address for about fifteen minutes. Your message itself is not stored in a database on the website. Our hosting provider may keep standard server logs (such as IP address and time of request) under its own policies.
Lawful basis
We process enquiry details on the basis of your consent, given with the tick box, and our legitimate interest in replying to and managing enquiries and support requests. Where you become a client, processing continues under our contract with you.
Cookies and local storage
This site sets no cookies and runs no analytics, advertising or third-party tracking. It stores your cookie-notice choice in your browser's local storage so the notice does not reappear. If you choose “Accept optional”, the brief planner on the contact page also saves your selections in local storage on your device; choosing “Reject optional” deletes them. Nothing in local storage is sent to us. You can change your choice using “Cookie settings” in the footer, or clear it through your browser.
Fonts and images
Fonts and photographs are served from this website itself; no requests are made to external font or image services while you browse. External links (for example to OpenStreetMap) take you to sites with their own privacy policies.
Retention
We keep enquiry emails for as long as needed to deal with the enquiry and any resulting relationship, and in any event review and delete unproductive enquiries within around twenty-four months unless we need to keep them for legal reasons.
Your rights
Under UK data protection law you may ask for access to, correction or deletion of your personal data, object to or restrict its processing, and withdraw consent at any time. Write to dovra@dovrasoftware.link. You may also complain to the Information Commissioner's Office at ico.org.uk.
Changes
We will update this notice if the way the website handles data changes.