Tell us what is happening.
Choose the description that fits best. You will get a few things to check yourself and a short list of what to include when you contact us. Nothing here is sent anywhere until you submit the support form.
Triage guide
Ways to reach us.
Support form
The best route for anything that is not urgent. It gives us everything in one place and returns a reference.
Email or telephone
dovra@dovrasoftware.link
+44 7888 615626
Monday to Friday, 09:00–18:00 UK time.
Requests that arrive outside working hours are picked up on the next working day. Clients with a support agreement have their own agreed priorities, set out in that agreement.
Good habits that save time.
- One problem per request — it keeps the trail clear.
- Screenshots or short screen recordings are worth a long paragraph.
- Never send passwords by email or form. We will never ask you to.
- Tell us how many people are affected; it changes how we prioritise.